!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> Streamline Training & Documentation: Is that report actionable?

Tuesday, November 10, 2009

Is that report actionable?

In a world in which managers are typically flooded with information, it's essential to regularly evaluate what's helpful and what isn't.

The November 2009 issue of Chief Learning Officer has a helpful article in which Chris Moore, president of Zeroed-In Technologies, offers a tool for assessing data reports, such as those presenting metrics a company is using to track the results of training.

Moore suggests asking these questions for each report:
  • What do you do with the report?

  • What decisions does it help you make?

  • What is the norm or target for the metrics on the report?

  • What actions do you take if the report deviates from the norm?

  • On a scale of 1 to 5, how important is this report to your work success?

  • How quickly can you refresh the report with current data points?

  • Is the report too granualar or not granular enough?

  • Who are the other consumers of the report? What do they do with the information? How would they answer these questions?
The idea is to ensure that metrics managers are (ostensibly) monitoring provide information that can actually guide their decision-making.


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