Is that report actionable?In a world in which managers are typically flooded with information, it's essential to regularly evaluate what's helpful and what isn't.
The November 2009 issue of Chief Learning Officer has a helpful article in which Chris Moore, president of Zeroed-In Technologies, offers a tool for assessing data reports, such as those presenting metrics a company is using to track the results of training.
Moore suggests asking these questions for each report:
- What do you do with the report?
- What decisions does it help you make?
- What is the norm or target for the metrics on the report?
- What actions do you take if the report deviates from the norm?
- On a scale of 1 to 5, how important is this report to your work success?
- How quickly can you refresh the report with current data points?
- Is the report too granualar or not granular enough?
- Who are the other consumers of the report? What do they do with the information? How would they answer these questions?