A Rubric for Knowledge Management Self-AssessmentAmong the knowledge-sharing tools outlined at the Information and Communications Technology and Knowledge Management (ICT-KM) Program's website (see yesterday's post) is a knowledge managment (KM) self-assessment.
This particular self-assessment rubric (.doc) is based on an approach developed by BP for their operations excellence program. You can find additional details in Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations, by Chris Collison and Geoff Parcell, both of whom worked on BP's knowledge management team.
The assessment includes five dimensions:
- KM strategy
- Leadership behaviors
- Learning before, during and after
- Capturing knowledge
- The way we work (highest)
- Consistently apply
- Awareness (lowest)
- Clearly identified intellectual assets.
- KM strategy is embedded in the business strategy.
- Framework and tools enable learning before, during and after.
- Leaders recognize the link between KM and performance.
- The right attitudes exist to share and use others' know-how.
- Leaders reinforce the right behavior and act as role models.
- Clearly defined roles and responsibilities.
- Networks have a clear purpose, some have clear deliverables, others develop capability in the organization.
- Networks ensure time is set aside for social interaction.
- Prompts for learning are built into business processes.
- People routinely find out who is knowledgeable in particular areas and talk with them.
- Common language, templates and guidelines lead to effective sharing.
- Knowledge is easy to get to, easy to retrieve. Relevant knowledge is pushed to you.
- Organizational knowledge is constantly refreshed and distilled.
- Networks act as guardians of the knowledge.
Labels: Knowledge management