Just Read the SidebarIn its October issue, Chief Learning Officer has an article on the subject of evaluating learning that tells you nothing new. However, embedded in the article is a helpful sidebar by training specialist Tom Kelly that offers a half dozen practical tips for making sure your measurement of learning impacts is aligned with business goals:
- Track macro trends, not individual results "In sales and other functions, too many variables exist to measure positive or negative impacts of training on an individual success/failure level. However, comparisons of regional teams, city teams or other groups can help identify a correlation between training and success."
- Measure and report the right metrics You need to identify impacts on revenue, employee productivity, and/or customer satisfaction and loyalty.
- Look at the training strategies used by successful people or teams Replicate what works, making appropriate adjustments to fit each group of employees being trained.
- Create a teaching culture Take steps to ensure experts share their expertise.
- Decentralize content creation "Peer-to-peer teaching tools mean giving up some control of the content creation process but increase the accessibility and speed that content can be updated or corrected."
- Centralize content deployment Establish a portal that aggregates content (and allows control of redundancy), and that makes accessing the content easy for users.
Labels: Evaluation of training