Knowledge Management Tools and techniques
The Knowledge Management Specialist Library, a section of the UK National Health Service's National Library for Health, (NLH) provides a useful inventory of the most common knowledge managment tools and techniques (somewhat edited here):- After Action Reviews (AARs) — capture lessons learned both during and after an activity or project.
- Communities of Practice — link people together to develop and share knowledge around specific themes.
- Conducting a knowledge audit — a systematic process to identify an organization’s knowledge needs, resources and flows, as a basis for understanding where and how better knowledge management can add value.
- Developing a knowledge management strategy — i.e., developing a formal knowledge management plan that is closely aligned with an organization’s overall strategy and goals.
- Exit interviews — to capture the knowledge of departing employees.
- Identifying and sharing best practices — capturing best practices discovered in one part of the organization and sharing them for the benefit of all.
- Knowledge centres — similar to libraries, but with a mandate not only to connect people with information in documents and databases, but also to connect people with each other.
- Knowledge harvesting — a tool used to capture the knowledge of experts and make it available to others.
- Peer assists — enable people to learn from the experiences of others before embarking on an activity or project.
- Social network analysis — mapping relationships between people, groups and organizations to understand how these relationships either facilitate or impede knowledge flows.
- Storytelling — to share knowledge in a more meaningful and interesting way than occurs when the knowledge is presented in a dry-sounding report.
- White pages — an online resource that allows people to find colleagues with specific knowledge and expertise.
Labels: Knowledge management
posted by Karen Nelson @ 11:50 PM
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