!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> Streamline Training & Documentation: Your Training is Showing

Wednesday, September 13, 2006

Your Training is Showing

I don't know about you, but I can't help myself when it comes to mentally assessing how well people I deal with as a customer have been trained. I'm happy to say that I frequently conclude that the training was excellent.

Since I am firmly convinced that effective and ongoing training — training that produces consistently good performance by employees — provides a sustainable competitive edge, my hat's off to the companies who put substantial effort into training and development.

A related observation is that I have noticed over the years a clear raising of the bar for what constitutes baseline competence for employees in a broad array of industries. As employer commitment to training has spread, more and more employees are well-versed in the basics of key skill areas, such as teamwork, negotiation, conflict resolution, and consultative selling.

The next frontier: expanding the scope of advanced training so that more and more employees are well above the baseline in the skills they have mastered.