Your Training is ShowingI don't know about you, but I can't help myself when it comes to mentally assessing how well people I deal with as a customer have been trained. I'm happy to say that I frequently conclude that the training was excellent.
Since I am firmly convinced that effective and ongoing training training that produces consistently good performance by employees provides a sustainable competitive edge, my hat's off to the companies who put substantial effort into training and development.
A related observation is that I have noticed over the years a clear raising of the bar for what constitutes baseline competence for employees in a broad array of industries. As employer commitment to training has spread, more and more employees are well-versed in the basics of key skill areas, such as teamwork, negotiation, conflict resolution, and consultative selling.
The next frontier: expanding the scope of advanced training so that more and more employees are well above the baseline in the skills they have mastered.
Labels: Employee development